Return Policy

Last Updated: May 16, 2025

Thank you for shopping with Estella Tse, LLC. I value your satisfaction and have created this return policy to ensure clarity about the return process.

Greeting Cards and Prints

  • Return Window: Items may be returned within 14 days of receipt

  • Condition Requirements: Items must be unused, in original packaging, with all tags attached

  • Return Process: Email me at sales@estellatse.com with your order number and reason for return

  • Refunds: Once your return is received and inspected, a refund will be processed to your original payment method within 5 business days

  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective

Damaged or Defective Items

If your item arrives damaged or defective:

  • Take a photo of the damaged item and packaging

  • Email me at sales@estellatse.com within 3 days of receipt

  • Include your order number and photos

  • I will arrange for a replacement or full refund including shipping costs

Exceptions

  • Sale items: Only regularly priced items may be refunded

  • Gift items: For items marked as gifts at checkout, refunds will be issued as store credit

  • Custom or commissioned items: These are non-refundable unless they arrive damaged or defective

Questions?

If you have any questions about returns or need assistance, please contact me at sales@estellatse.com .

Terms of Service

Last Updated: May 16, 2025

1. Introduction

Welcome to Estella Tse, LLC. By accessing or using my website and services, you agree to be bound by these Terms of Service ("Terms") and my Privacy Policy.

2. Products and Services

* All items are handmade with care and may have slight variations from the photos shown

* Colors may appear differently depending on your screen settings

* Product descriptions and pricing are subject to change without notice

3. Intellectual Property

* All content on this website including images, text, and artwork is my intellectual property

* Purchasing an item does not transfer copyright or reproduction rights

* You may not reproduce, distribute, or create derivative works based on my artwork without express written permission

4. User Conduct

When using my website, you agree not to:

* Use the site for any illegal purpose

* Attempt to gain unauthorized access to any portion of the site

* Use any device or software to interfere with the proper functioning of the site

* Copy, modify, or create derivative works of the site or its content

5. Purchase Terms

* All prices are in USD and do not include shipping unless specified

* Shipping times are estimates and not guaranteed

* You are responsible for providing accurate shipping information

* Orders are processed within 1-3 business days

6. Limitation of Liability

To the maximum extent permitted by law, I shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use my products or services.

7. Changes to Terms

I reserve the right to update these Terms at any time. Changes will be effective upon posting to the website.

8. Contact Information

If you have any questions about these Terms, please contact me at sales@estellatse.com.

Privacy Policy

Last Updated: May 16, 2025

1. Introduction

This Privacy Policy describes how Estella Tse, LLC ("I", "me", "my") collects, uses, and shares information when you use my website, make a purchase, or interact with me.

2. Information I Collect

When you make a purchase, I collect:

* Name, email address, mailing address, and payment information

* Order history and purchase details

* Communications you send to me

When you visit my website, I automatically collect:

* Device information (browser type, IP address)

* Pages visited and how you interact with the site

* Referral source

3. How I Use Your Information

I use the information I collect to:

* Process and fulfill your orders

* Communicate with you about your order

* Send you marketing communications (if you've opted in)

* Improve my website and offerings

* Comply with legal obligations

4. Information Sharing

I share information with:

* Payment processors like Squarespace (for processing transactions)

* Shipping providers like USPS (to deliver your order)

* Your email is housed in my Squarespace database for mailing lists and customer info.

I will not sell your information to third parties.

5. Data Retention

I retain your information as long as needed to provide services, comply with legal obligations, or until you ask me to delete it.

6. Your Rights

Depending on your location, you may have rights to:

* Access the personal information I hold about you

* Correct inaccurate information

* Request deletion of your information

* Opt out of marketing communications

7. Cookies

My website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect site functionality.

8. Changes to This Policy

I may update this policy periodically. Changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this Privacy Policy, please contact me at sales@estellatse.com.